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Terms & Conditions

Last updated: 13 October 2025

Welcome to Social Hands Marketing (“we”, “our”, “us”). By accessing or using our website www.socialhands.co.za or engaging with our services, you agree to these Terms and Conditions. Please read them carefully before using our site or entering into any service agreement with us.

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1. General Information

Social Hands Marketing is a South African-based marketing agency that provides social media management, content creation, consulting, and related digital marketing services.
All information, pricing, and materials shared on this site are for general purposes and may change without notice.

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2. Use of This Website

By using this site, you agree to:

  • Use the website only for lawful purposes.

  • Not copy, reproduce, or redistribute any content, design, or materials without our written consent.

  • Not engage in any action that could damage or disrupt the website or interfere with other users’ experience.

We reserve the right to suspend or terminate access to our website for anyone who breaches these terms.

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3. Services and Pricing

All our services — including packages, ad hoc options, and custom marketing plans — are subject to availability and confirmation.
Pricing listed on our website is a general guide and may vary based on client requirements, project scope, and timelines.
Quotes are valid for 14 days from the date of issue unless stated otherwise.

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4. Payments

  • Payment terms will be outlined in your service agreement or invoice.

  • Monthly packages are billed upfront at the beginning of each month.

  • Late payments may result in paused services until full payment is received.

  • All prices are listed in South African Rand (ZAR) and exclude VAT unless otherwise stated.

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5. Content Ownership

Once full payment has been made, ownership of any original content created by Social Hands Marketing for your business transfers to you.
However, we reserve the right to showcase completed work in our portfolio, website, or marketing materials unless you request otherwise in writing.

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6. Cancellations and Refunds

  • Clients may cancel services with 30 days’ written notice.

  • Refunds are not available for services already rendered or for design/content work in progress.

  • Once a monthly billing cycle begins, that month’s payment remains due in full.

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7. Third-Party Tools and Links

Our website or services may include links or integrations with third-party platforms (e.g. Facebook, Instagram, Google). We do not control or guarantee the accuracy, policies, or practices of these external sites and are not responsible for any issues that arise from their use.

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8. Confidentiality

We respect your privacy and business information. Any details shared with Social Hands Marketing — such as strategies, data, or login credentials — will remain confidential and used solely to deliver agreed services.

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9. Limitation of Liability

Social Hands Marketing will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
We make every effort to deliver professional, high-quality marketing results, but we do not guarantee specific outcomes (such as follower counts, engagement levels, or sales).

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10. Changes to These Terms

We may update or revise these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

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