Privacy Policy

Last updated: 13 October 2025

At Social Hands Marketing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

By using our website (www.socialhands.co.za) or our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you contact us, request a quote, or sign up for our services, we may collect details such as your:

Name and surname
Email address
Phone number
Company name
Social media handles or links

b. Non-Personal Information
When you visit our website, we may automatically collect non-identifiable information such as:

Browser type and version
Device type
IP address (for general analytics)
Pages viewed and time spent on the site

2. How We Use Your Information

We use your information to:

Respond to enquiries, requests, and quote submissions
Deliver and manage our marketing services
Improve our website and user experience
Send relevant updates or service information (only if you’ve opted in)
Maintain internal records and communications

We will never sell or rent your personal information to third parties.

3. Data Storage and Protection

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
Your data is stored securely and only accessed by authorized Social Hands Marketing team members who need it to perform their work.

4. Cookies and Tracking

Our website may use cookies to improve functionality and analyze performance. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some features of the site.

5. Sharing of Information

We only share information with third parties when necessary to provide our services — for example, scheduling tools, email platforms, or analytics providers.
These partners are bound by confidentiality and data protection agreements.

6. Your Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal information we hold about you
Ask us to correct or update your details
Request that we delete your personal information (where legally possible)
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at ping@socialhands.co.za.

7. Links to Other Websites

Our site may include links to third-party websites (like Facebook or Instagram). We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your information with them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date clearly stated above.