Refund Policy

A legal disclaimer
 

Refunds Policy

Last updated: 13 October 2025

At Social Hands Marketing, we take pride in delivering professional, results-driven marketing services. Because our work involves time, strategy, and creative effort, our refund policy is designed to be fair for both sides.

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1. General Policy

Due to the nature of our services — which include time-based creative work, design, and strategy — refunds are not typically issued once a project has started or a service has been delivered.

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2. Monthly Packages

• Monthly retainers or subscription packages (such as “Hands-Free” or “All Hands On Deck”) are billed upfrontat the start of each month.

• If you choose to cancel, we require 30 days’ written notice before your next billing cycle.

• Once a new billing cycle begins, that month’s payment remains due in full, even if services are paused or cancelled mid-month.

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3. Ad Hoc Services

For once-off or custom projects (such as content creation, campaigns, or photography):

• Full upfront payment is required to begin work.

• If you cancel before work begins, a full refund may be issued at our discretion.

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4. Changes and Revisions

We value collaboration and transparency.

• Reasonable revisions are included in most packages to ensure you’re happy with the final product.

• Additional revisions or scope changes may incur extra costs, which will always be discussed and approved before work continues.

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5. Service Satisfaction

If you’re unhappy with any part of your service, please contact us immediately at ping@socialhands.co.za.
We’ll review the situation, work with you to find a solution, and ensure your expectations are met wherever possible.

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6. Exceptions

Refunds may be considered only in exceptional cases where:

• No work has yet been performed.

• A payment was made in error or duplicated.

All refund decisions are made at the discretion of Social Hands Marketing management.